SHOPIFY POS Case Study: SIMON PEARCE

For more than 50 years, Simon Pearce has been synonymous with timeless craftsmanship and American-made design. Founded in Ireland and later established in Vermont, the brand transformed a historic mill into a thriving glassblowing workshop, retail store, and restaurant that continues to serve as its flagship location. From this legacy of artistry, Simon Pearce has grown to 13 retail stores, 400 wholesale partners, and a growing ecommerce presence, all while remaining true to its handcrafted roots.

As Simon Pearce expanded, disconnected systems made it difficult to scale. Frequent POS outages, delayed inventory updates, and manual engraving approvals slowed operations and impacted customer experience, especially during peak seasons. CQL partnered with Simon Pearce to replatform the brand to Shopify, creating one unified commerce foundation for retail, ecommerce, and wholesale.

The new Shopify solution eliminated outages, introduced real-time inventory tracking, and streamlined custom services through embedded apps for engraving and gift messaging. With a single platform powering all channels, Simon Pearce now delivers the same exceptional craftsmanship and service customers expect, supported by a modern, reliable technology foundation built for growth.