Loop is a Shopify-exclusive return app that provides a branded-returns experience that lets your customers exchange for any product in your online store. And it’s all automated.

The average brand on Shopify sees more than 95% of their customer return requests end up as refunds. And the remaining returns are exchanges.

But with Loop, brands retain revenue on up to 50% of their returns. 

Loop’s platform helps your brand find a path to profitability in the following 4 areas:

Optimize your return costs

• Save on your shipping costs with access to the lowest shipping rates
• Save hundreds of hours for your CS team by automating returns management 

Retain your revenue and customers

• Decrease your refunds and drive upsells by influencing customers to exchange for a variant or any other different priced product
• Increase your customer retention using personalized return experiences for VIPs and 1st-time customers to drive repeat purchases

Prevent your customers from abusing your return policy

• Mitigate your losses by identifying and stopping specific customers from abusing your policy
• Control which of your customers can return and which of your products are eligible for a return

Reduce your return rates

• Prevent unnecessary returns by having insights into which of your products are being returned most and why
• Help your customers buy the right size the first time by leveraging your customer return feedback