POS360°

In-Store. Online. Aligned: A 360° View of Every Shopper

Customers don’t think in channels – they feel experiences. But most POS systems stop at transactions, leaving in-store interactions disconnected from digital personalization. POS360° bridges that gap by turning every visit, purchase, and conversation into actionable data that flows both ways.

In-store & Online Customer Data Unified

Imagine having a single, continuously updated customer profile for your shoppers. It’s here. Shopify POS360°, a new integration built by CQL, connects Shopify POS and Bloomreach, unifying online and in-store customer data into one central view to maximize your online and offline shopping experiences.

POS360°: Where Online Meets In-Store

Drive higher conversion and AOV through personalized selling, power smarter marketing with in-store data, and create a more connected, human customer experience across every touchpoint with POS360°.

Get a true 360° view of every shopper

Unify online + in-store customer data together

Unify client data with 2-way data flows

Includes in-store visits, purchases, opt-ins, abandoned carts, and customer attributes

Clientele more effectively

With real-time customer insights right from Shopify POS

Provide smarter customer experiences

Across web, email, SMS, and in-store

Achieve higher opt-in rates

By capturing opt-in email and SMS consent directly at the register

Get Connected Experiences with POS360°

Turn every visit, purchase, and conversation into actionable data that drives personalized, high-converting customer experiences. Whether shopping online or in store, the experience is seamless and personal.

Personalization from Click to Counter

Meet Sarah and her dog Max. Sarah buys all of Max’s dog food, toys, and treats online for convenience.

When Sarah runs short on dog food, she stops at the brand’s retail store. An associate looks up her profile and asks how Max is doing. Using Sarah’s past purchases, the associate shows her Max’s favorite dog food and tells her Max’s favorite treats are on sale too.

Sarah opts into SMS updates in-store, giving her future money-savings texts about in-store only promotions. Online. In-store. Aligned.

Clienteling at Every Touchpoint

Christine receives a local home decor mailer with an in-store coupon code. She visits the website, browses decor, and creates an account to save her cart items.

When Christine stops at the store to view the items in person, an associate looks up her profile and sees her abandoned cart. One item is not available in store, but based on her style preferences and budget, the associate recommends a similar sofa, adds it to her cart, and checks out with the in-store promo code.

Opting in to both email & SMS, Christine now receives targeted recommendations that match her home decor.

How POS360° Empowers Your Store

By connecting in-store interactions with digital customer intelligence, brands can power smarter marketing, deliver more relevant in-store experiences, and build stronger, longer-lasting customer loyalty across every touchpoint.

Unify online and in-store behavior, purchases, preferences, and consent into a single customer profile.

Sync in-store and online data in real time, powering personalization everywhere from marketing to POS.

Equip store associates with customer insights at the point of service to guide more personalized selling.

Capture and update customer opt-ins and preferences directly within Shopify POS.

Event-based data sync and POS extensions built for scale, reliability, and flexibility.

Activate personalized emails, SMS, and onsite experiences using POS events and store visits.

CQL Works With More Enterprise Brands on Shopify POS Than Any Other Agency

We do more than implement Shopify POS, we consult and ask the retail questions other Shopify agencies don’t know to ask. Let us help you explore if Shopify POS and POS360° is right for your brand.