SHOPIFY POS Case Study: chris cote's golf shop

Chris Cote’s Golf Shop has grown from a small family-run side project into a multi-location retailer with stores, pro shops, a driving range, and seasonal events across Connecticut. Known for expert custom fittings, lessons, and high-quality equipment, the business continued to expand its footprint and offerings. As it grew, the need for a unified commerce system became clear.

Previously, the shop relied on disconnected tools for inventory, custom orders, and lesson bookings, leading to manual work and inconsistencies across locations. When QuickBooks POS began sunsetting, the Cote family used the transition as an opportunity to modernize with Shopify. Partnering with CQL, they deployed Shopify POS across all locations and built custom apps to digitize custom club orders, manage member credits, and automate instructor notifications. Integrations with Zapier, Mailchimp, and Shopify Flows further streamlined routine workflows.

Since moving to Shopify, the team has cut custom club order processing time in half, eliminated duplicate data entry, and centralized their customer database for stronger marketing. With mobile POS for pop-up events and consistent operations across every touchpoint, the shop is now running more efficiently and is better positioned to support continued growth in both retail and golf instruction.